Frequently asked questions

What happens if the weather is very bad?  Will our tour still go ahead as planned?

Extreme weather is a fact of life in Iceland.  After all, it’s the reason behind our country’s unique natural beauty!  We want you to experience the real Iceland, so our tours take place rain, hail or shine.  As local guides, we know the landscape inside out.  So we can easily switch to ‘Plan B’ if we feel that the current conditions are unfavourable or unsafe in any way.  In the rare event that one of our tours cannot go ahead due to safety concerns or factors beyond our control, we’ll provide you with a full refund.

 

What happens if I need to cancel my tour?  Do you offer refunds?

Sometimes plans change, we understand.  Just be sure to give us at least 48 hours notice if you need to cancel your tour and we’ll be happy to give you a full refund.  Unfortunately, we cannot provide refunds within 48 hours of your departure time.

 

Where do Katlatrack tours depart from?

Our tours depart from the ‘Katlatrack Meeting Point’ at the N1 Gas Station in Vik.  Our Katla Ice Cave Tour also departs from Reykjavik at certain times of the year.  You can see full details of our departure locations on the tour’s booking page.

If you have booked a Custom Tour, we can also collect you directly from your accommodation in Vik or Reykjavik city.  Please let us know you preferred collection location when you book.

 

What should we bring with us on our tour?

You can find a full list of ‘What to Bring’ on each of our tour booking pages.

 

What should we wear on our tour?

You should dress in warm clothing for all of our tours.  Please refer to the ‘What to Bring’ section on the tour booking page.  Here you will find a list of any additional clothing or footwear that you’ll need on your tour.

 

Do we need hiking shoes for our tour?

You will need hiking shoes or boots for any of our Ice Cave tours.  We can provide rental shoes if you don’t have your own pair.  For all other tours, you will require comfortable walking shoes only.  You’ll find a full list of ‘What to Bring’ on each of our tour booking pages.

Do we need to bring our own equipment for any of your tours?  Do you offer rental equipment?

You will be provided with all necessary equipment on our Ice Cave tours.  We’ll provide you with helmets, crampons and headlamps at no additional cost.  We also offer hiking shoes for rental at a small charge.

No special equipment is required for our other tours.

 

Is lunch included on our tour?

Lunch can be included on our custom tours by prior arrangement.  Ask us when your book, or contact us and we’ll be happy to provide some menu options and a quote for your group.

 

Can we book a private tour?

Absolutely!  We would love to create a completely unique and offbeat itinerary, just for you.  Just visit our Custom Tour booking page, tell us what you would like to see and do, and we’ll make it happen.

 

Can we bring children on a Katlatrack tour?

Tour guest must be at least 12 years old to take part in our Ice Cave tours and 8 years old in the Fast Track Ice Cave, however, there is no age limit on our other tours.

If you prefer, our custom tours are the perfect family-friendly option for anyone planning to explore Iceland with children.  Your family will have exclusive use of one of our super jeeps, while we embark on an adventure that’s safe, fun, and full of offbeat experiences that will ‘wow’ everyone – big and small!  Just visit our Custom Tour booking form and tell us all about your family and your requirements.

 

How many other guests will be on my tour?

We are proud to only host small group tours at Katlatrack.  Our tours operate with a minimum of two guests and a maximum of just 12 guests. We can have a group of 20 persons but it has to be done with 2 guides and super jeeps. They can be side by side at the glacier side.

 

What languages do your tour guides speak?

All of our guides are English speaking.  Of course, as proud locals of Vik, we also speak Icelandic as our first language.  We’re more than happy to teach you a few phrases, or help you pronounce some of those names on your map.

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