FAQs

Frequently Asked Questions

Where is the meeting point?

The meeting point for most of our tour is located in Vík, next to the OB gas station in Vík. The address is Austurvegur 16, 870 Vík. You can find us on Google Maps under Katlatrack. You will need to enter to the building and do the check-in with us. Our super jeep is parked in front of the building – in front of the ” KATLATRACK MEETING POINT” sign.

The meeting point for the Glacier HIkes is in the parking lot in Sólheimajökull. You will find our truck with Katlatrack name.

The meeting point for the Þórsmörk Super Jeep tour is on the Lava Centre in Hvolsvöllur. Please, enter the building and do the check-in at the front desk.

What's the difference between FastTrack and the longer tour?

Both are going to the same ice cave. The difference between them is that in the longer tour you will spend a bit more time on the glacier, we will provide with a Icelandic typical drink and, in the way back, we will visit the black sand beach with the Super Jeep. Departure times also are different, the departures for FastTrack Katla Ice Cave are at 9:00, 10:30, 12:30,14:30 and 16:00 (depending on the season this departure times may change); Katla Ice Cave & Black Beach tour is everyday at 11:00.

What should we bring with us on our tour?

Please, dress accordly to the weather and Icelandic conditions. We recommend to wear warm and waterproof clothes.

We will provide with overalls, balaclavas and helmets for the buggy tours. For the ice cave and glacier tours we will provide you with helmets, crampons or micro-spikes – depending on which tour you are – and headlights.

We recommend you to bring some water or snacks for your tour, specially for the long tours, since the food is not provided. Backpacks are allowed on the tours.

Do we need hiking shoes for our tour?

Hiking boots or waterproof shoes are recommended for our tours. Please note that we will provide you with crampons for the ice cave and glacier hike tours, so you will need hiing boots for it.

We can provide rental shoes during the check-in process with an extra charge.  

Is lunch included on our tour?

Lunch is not included but at our base, you can buy lunch or dinner before or after your tour.

Black Crust Pizzeria is located inside our base and all of our guests get a 10% discount. Just show your Katlatrack ticket for the discount.

How should I book the seats for a buggy tour?

We offer two booking options to suit your adventure style:

  • Shared Ride – Share a buggy with a travel partner from your group. Ideal for those who want to switch drivers during the tour and split the thrill of the experience. For example, if you are two people and you want to be together in the same buggy, you should select two shared rides.
  • Single Ride – Drive your own buggy for the ultimate off-road adventure. Perfect for those who want full control of their experience and maximum adrenaline! For example if both of you want to drive your own buggy, you should select two single rides.

Whether you choose a Shared Ride or a Single Ride, both options guarantee an unforgettable journey through the wild landscapes of Iceland.

For Private tours, two two-seater buggies – or one four-seater buggy – are included in the price, but you can add more buggies if needed. Please note that those extra buggies are two-seater buggies.

If you have a special request, you can contact us calling to +354 8494404 or sending us an email to [email protected].

What should we wear on our tour?

Be prepared with warm and waterproof clothes to the tours. Hking boots are highly recommeded. Please note that the tours are outdoors, so you will need to dress according the weather.

You can rent in our base in Vik rain gear or hiking boots if needed. You can book them during your booking or at the reception during the check-in.

Do we need to bring our own equipment for any of your tours? Do you offer rental equipment?

You will be provided with all necessary equipment on our tours.  We’ll provide you with helmets, crampons, and headlamps at no additional cost.  We also offer hiking shoes and rain gear for rental during the check-in.

For the buggy tours we provide with overall, helmets and balaclavas.

No special equipment is required for our other tours.

Can I reschedule my booking?

Yes, just send us an email with the request to [email protected] with your booking reference and the departure you will want.

You can reschedule for free up to 48 hours before the tour. If you book the the Flexible Option, you can reschedule up to 1 hour before.

What happens if I need to cancel my tour? Do you offer refunds?

Sometimes plans change, we understand.  Just be sure to give us at least 48 hours notice if you need to cancel your tour and we’ll be happy to give you a full refund minus the transaction and service fee (5%). Unfortunately, we cannot provide refunds within 48 hours of your departure time.

The road is closed and I cannot get to the meeting point. Will you refund me?

Weather in Iceland can be unpredictable, specially in winter months. If you are not in Vik and you cannot get to our meeting point because the road is closed, but we are able to run the tour, there won’t be any refund. Please contact us as soon as possible and we will try to find a solution for you.

If the road to proceed with the tour is closed due to extreme weather, we may cancel the tour. You’ll be offered to reschedule or get a full refund.

Will you cancel the tour beacuse of weather conditions?

Will will cancel the tours under extreme weather conditions. All adventure trips in Iceland are weather and condition depended, we reserve the right to cancel or change your itinerary or even cancel your trip last minute with your safety in mind.

Will you refund me if there is any delay on the tour?

For any kind of mechanical or unforeseen issues on the tour we reserve the right to delay the tour without any compensation.

If the delay is long, we will offer you the chance to reschedule to a different time, date or to ask for a refund.

I am pregnant, can I do the tour?

We do not have any requirements regarding pregnancy; however, it is a personal choice, and all the responsibility is yours, you know how fit you are and how you feel. I recommend asking your doctor. The road to the glacier is bumpy, but the hike is low on scale of difficulty. In the cave you need to hold on to ropes/handrail and cross cracks/glacier river on wooden planks. We provide you with crampons and helmets, and there is no climbing on the tour. I kindly ask you to remind the guide that you are pregnant. I would recommend our Fast Track Ice Cave tour. It is a 3-hour long tour with about a 40 min drive in each direction.

Can we book a private tour?

Absolutely!  We would love to create a completely unique and offbeat experience. You will find all the info about our private tours here.

Can we bring children on a Katlatrack tour?

The minimim age of most of our tours is 6 years old; but on the Katla Ice Cave & Black Beach tour the minimum is 12 years old.

If you prefer, our private tours are the perfect family-friendly option for anyone planning to explore Iceland with children, where there is no age limit.  Your family will have exclusive use of one of our super jeeps, while we embark on an adventure that’s safe, fun, and full of offbeat experiences that will ‘wow’ everyone – big and small!

How many other guests will be on my tour?

We are proud to only host small group tours at Katlatrack.  Our tours operate with a minimum of two guests and a maximum of just 12 guests.

If your group is bigger than this, you can send us an email with your request to [email protected] and we will let you know how we can accomodate your group.

If you prefer to be alone with the guide, you can book a private tour instead an open tour.

What languages do your tour guides speak?

All of our guides are English speaking.  Of course, as proud locals of Vik, we also speak Icelandic as our first language.  We’re more than happy to teach you a few phrases or help you pronounce some of those names on your map.

Do I have to book a travel insurance?

We strongly recommend you buy a travel insurance policy in your home country that covers your cost should you have to cancel your trip on short notice. Travel insurance this kind is not expensive and good idea when you travel outside of your home country.

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