Frequently asked questions

What happens if the weather is very bad?  Will our tour still go ahead as planned?

Extreme weather is a fact of life in Iceland.  After all, it’s the reason behind our country’s unique natural beauty!  We want you to experience the real Iceland, so our tours take place rain, hail, or shine.  As local guides, we know the landscape inside out.  So we can easily switch to ‘Plan B’ if we feel that the current conditions are unfavorable or unsafe in any way.  In the rare event that one of our tours cannot go ahead due to safety concerns or factors beyond our control, we’ll provide you with a full refund.

 

What happens if I need to cancel my tour?  Do you offer refunds?

Sometimes plans change, we understand.  Just be sure to give us at least 48 hours notice if you need to cancel your tour and we’ll be happy to give you a full refund minus the transaction and service fee (7%).  Unfortunately, we cannot provide refunds within 48 hours of your departure time.

 

Where do Katlatrack tours depart from?

The meeting point in Vík is next to the OB gas station in Vík. The address is Austurvegur 16, 870 Vík. You can find us on Google Maps under Katlatrack. Our super jeep is parked in front of the building – in front of the ” KATLATRACK MEETING POINT” sign.

If you have booked a Custom Tour, we can also collect you directly from your accommodation in Vik or Reykjavik city.  Please let us know your preferred collection location when you book.

 

What should we bring with us on our tour?

You can find a full list of ‘What to Bring’ on each of our tour booking pages.

 

What should we wear on our tour?

You should dress in warm clothing for all of our tours.  Please refer to the ‘What to Bring’ section on the tour booking page.  Here you will find a list of any additional clothing or footwear that you’ll need on your tour.

 

Do we need hiking shoes for our tour?

You will need hiking shoes or boots for any of our Ice Cave tours.  We can provide rental shoes if you don’t have your own pair.  For all other tours, you will require comfortable walking shoes only. You’ll find a full list of ‘What to Bring’ on each of our tour booking pages.

Do we need to bring our own equipment for any of your tours?  Do you offer rental equipment?

You will be provided with all necessary equipment on our Ice Cave tours.  We’ll provide you with helmets, crampons, and headlamps at no additional cost.  We also offer hiking shoes and rain gear for rental at a small charge.

No special equipment is required for our other tours.