Frequently asked questions
What happens if the weather is very bad? Will our tour still go ahead as planned?
Extreme weather is a fact of life in Iceland. After all, it’s the reason behind our country’s unique natural beauty! We want you to experience the real Iceland, so our tours take place rain, hail, or shine. As local guides, we know the landscape inside out. So we can easily switch to ‘Plan B’ if we feel that the current conditions are unfavorable or unsafe in any way. In the rare event that one of our tours cannot go ahead due to safety concerns or factors beyond our control, we’ll provide you with a full refund.
What happens if I need to cancel my tour? Do you offer refunds?
Sometimes plans change, we understand. Just be sure to give us at least 48 hours notice if you need to cancel your tour and we’ll be happy to give you a full refund minus the transaction and service fee (7%). Unfortunately, we cannot provide refunds within 48 hours of your departure time.
Where do Katlatrack tours depart from?
The meeting point in Vík is next to the OB gas station in Vík. The address is Austurvegur 16, 870 Vík. You can find us on Google Maps under Katlatrack. Our super jeep is parked in front of the building – in front of the ” KATLATRACK MEETING POINT” sign.
If you have booked a Custom Tour, we can also collect you directly from your accommodation in Vik or Reykjavik city. Please let us know your preferred collection location when you book.
What should we bring with us on our tour?
You can find a full list of ‘What to Bring’ on each of our tour booking pages.
What should we wear on our tour?
You should dress in warm clothing for all of our tours. Please refer to the ‘What to Bring’ section on the tour booking page. Here you will find a list of any additional clothing or footwear that you’ll need on your tour.
Do we need hiking shoes for our tour?
You will need hiking shoes or boots for any of our Ice Cave tours. We can provide rental shoes if you don’t have your own pair. For all other tours, you will require comfortable walking shoes only. You’ll find a full list of ‘What to Bring’ on each of our tour booking pages.
Do we need to bring our own equipment for any of your tours? Do you offer rental equipment?
You will be provided with all necessary equipment on our Ice Cave tours. We’ll provide you with helmets, crampons, and headlamps at no additional cost. We also offer hiking shoes and rain gear for rental at a small charge.
No special equipment is required for our other tours.
Is lunch included on our tour?
Lunch is not included but at our base, you can buy lunch or dinner before or after your tour.
Black Crust Pizzeria is located inside our base and all of our guests get a 10% discount. Just show your Katlatrack ticket for the discount.
Can we book a private tour?
Absolutely! We would love to create a completely unique and offbeat itinerary, just for you. Just visit our Custom Tour booking page, tell us what you would like to see and do, and we’ll make it happen.
Can we bring children on a Katlatrack tour?
Tour guests must be at least 12 years old to take part in our Ice Cave tours and 6 years old in the Fast Track Ice Cave and buggy tours.
If you prefer, our custom tours are the perfect family-friendly option for anyone planning to explore Iceland with children. Your family will have exclusive use of one of our super jeeps, while we embark on an adventure that’s safe, fun, and full of offbeat experiences that will ‘wow’ everyone – big and small! Just visit our Custom Tour booking form and tell us all about your family and your requirements.
How many other guests will be on my tour?
We are proud to only host small group tours at Katlatrack. Our tours operate with a minimum of two guests and a maximum of just 12 guests. We can have a group of 20 persons but it has to be done with 2 guides and super jeeps. They can be side by side at the glacier side.
What languages do your tour guides speak?
All of our guides are English speaking. Of course, as proud locals of Vik, we also speak Icelandic as our first language. We’re more than happy to teach you a few
All adventure trips in Iceland are weather and condition depended, we reserve the right to cancel or change your itinerary or even cancel your trip last minute with your safety in mind.
For any kind of mechanical or unforeseen issues on the tour we reserve the right to delay the tour without any compensation.
We strongly recommend you buy a travel insurance policy in your home country that covers your cost should you have to cancel your trip on short notice. Travel insurance this kind is not expensive and good idea when you travel outside of your home country.